FAQ Tempe , Mesa and Scottsdale
Here are some of the frequently asked questions we receive from our clients.
What do I do at the scene of an accident?
If anyone is injured or you cannot drive your vehicle, contact the police or call 911. Exchange information with the other driver including, license numbers, name, telephone and insurance information. Make a note of the names of any witnesses and take photos of the damage, if it is safe to do so.
What should I look for in auto body repair shop when I need auto body repair?
A reputable auto body shop will provide an accurate cost estimate and a reasonable time frame for completing the repairs. Clarify the terms of your guarantee for repair work and whether a courtesy car is available if repairs are lengthy.
Should I contact my own insurance company even if the accident was not my fault?
Contact your insurance company to notify them in the event of an accident. Your insurance company can help speed up a claim no matter who is at fault. Automotive Excellence provides assistance with processing your insurance claims once your vehicle is under our care.
Do I need an appointment for an estimate?
If you are able to do so, it is recommended to make an appointment with a Automotive Excellence representative in order to receive the most professional and accurate estimate. Do not attempt to drive your vehicle if it is unsafe to do so.
Do I have to take my vehicle to the auto body shop suggested by my insurance company?
Your insurance company may direct you to have complete vehicle repairs at a preferred auto body shop; however it is always your decision to have repairs done at a location you have chosen and deem trustworthy.
How soon can I bring my vehicle in for repairs and how long will it take?
Call us with details of the extent of the damages to your car immediately following an accident and we can help you assess whether it is safe for you to drive to our location or whether you require towing. Automotive Excellence provides free appraisals and detailed written estimates and always asks for your authorization before completing any auto body repair work.
Does Automotive Excellence offer a warranty on repairs?
We provide extended and lifetime warranties on most repairs made to the vehicles of our clients for the time that they own their vehicle. Drop in for a visit for more information.
Who collects the deductible and when is it collected?
The deductible amount is determined at the time you purchased you insurance. Unless your auto body shop is notified that this fee has been waived for any reason, the vehicle insurance policy’s deductible amount is to be paid by the customer directly to the auto body shop once repairs have been completed. Automotive Excellence accepts debit and major credit cards.
Does Automotive Excellence provide courtesy vehicles?
Yes. We offer guaranteed mobility to our clients and strive to make the entire repair process as hassle-free as possible.